We read every message. Email us at:
ToolboxHere is run by Saad Naeem from Doha, Qatar. Messages are answered personally, usually within a few days, in English, Arabic or Urdu.
Postal address: Lusail, QatarFor the ToolboxHere app for iPhone and iPad, see app support.
Reporting a problem
Please include the tool name, your browser and device (for example "Safari on iPhone 15"), and what happened. Do not send us sensitive files: our tools never need them, and describing the issue is usually enough.
Some details let us find the cause on the first try:
- A figure that looks wrong (a prayer time, a salary tax, an end-of-service amount): the figure the tool gave, the one you expected, and where yours comes from, such as an official timetable, a ministry page or the text of a law. Our figures come from named official sources, so we check against that source before changing anything.
- A file that would not open or came out wrong: the file type and its size, the settings you chose, and what you saw. If the file holds nothing private, you may attach it; otherwise the description is enough.
- A layout problem on a phone or tablet: a screenshot, the model, and whether it was upright or on its side.
What happens next
A report of a wrong result comes before anything else. We open the tool on the same kind of device, repeat what you describe and find the cause. Each fix comes with an automated test that fails on the old behaviour, so the same fault cannot return unnoticed, and it goes live with the next release of the site.
Recent fixes
Three faults we found and fixed, with the date of each fix:
- 9 October 2026. On an iPhone, Save to Files stored two files for one save: the file itself and a small text file holding its name. Every tool now hands the share sheet the file alone.
- 13 October 2026. The crop box in Crop Image stuck under a finger on an iPhone. Dragging now uses the phone's own touch events on iPhone and Android, and the tests drag it with touch sequences as well as a mouse.
- 22 October 2026. Image to Text failed on iPhone photos (HEIC) when reading Arabic, Urdu or mixed text, with the message "Text recognition failed". iPhone photos are now converted on your device first and read like any other picture.
Reporting a Creative Studio result
If a result made in the Creative Studio shows a real person without consent, sexual or hateful content, an identity document or someone else's work, use the report form or the link on the result's page. We remove results that break the studio terms.
Suggesting a tool
Tell us what you are trying to do and which file types are involved. Popular requests are added first.
Advertising and privacy questions
The site is funded by advertising. How ads, analytics and cookies work is set out in the privacy policy; if something there is unclear, or you think a page breaks a rule, write to the same address and we will look into it.