Help with the ToolboxHere app for iPhone and iPad. See also the app privacy policy and the app terms.
Get help
Email contact@
- which tool you were using and what happened (a screenshot helps);
- your device and iOS or iPadOS version (Settings › General › About);
- the app's version, if you know it (App Store › your picture › the app).
We read every message and usually reply within a few days. Please don't send private documents: we don't need them, and the app never sends us your files.
Restore your Pro purchase
ToolboxHere Pro comes as a yearly subscription (with a 7-day free trial) or as "Pro for good", paid once. Either way it belongs to your Apple Account. On a new iPhone or iPad, or after reinstalling the app:
- Sign in with the same Apple Account you bought Pro with (Settings › your name).
- Open ToolboxHere, go to its Settings and tap Restore Purchases.
If Pro doesn't unlock, check that Settings › Screen Time › Content & Privacy Restrictions allows in-app purchases, then try again. With Family Sharing on, family members can restore Pro from their own Apple Account in the same way.
Manage or cancel your subscription
The yearly plan renews automatically each year until you cancel it. To change or cancel it, open Settings › your name (Apple Account) › Subscriptions › ToolboxHere, or tap Manage or cancel on the Pro screen in the app. Cancel at least 24 hours before the renewal date to avoid the next charge; Pro stays on until the end of the period you paid for. If you cancel during the 7-day free trial, you are not charged.
"Pro for good" is paid once and never renews, so there is nothing to cancel.
Refunds
Payments and refunds are handled by Apple. To ask for a refund, go to reportaproblem.
Frequently asked questions
Are my files uploaded?
No. Every tool runs on your iPhone or iPad, and the app has no server. See the privacy policy.
Where are my files saved?
In the Files app, under On My iPhone (or iPad) › ToolboxHere, and in Photos only when you choose to save a photo there.
Why does a tool ask to download a model?
Some AI tools need a model that isn't inside the app, to keep the app small. The app shows the size and asks first; the model comes from Apple's servers, then works offline.
Does the app work offline?
Yes, apart from downloading models and the Currency & Gold rates. The last rates are kept so that tool works offline too.
Does it read Arabic and Urdu?
Yes. The text, scanning and calculator tools support Arabic and Urdu, including Urdu in Nastaliq. Check important names and numbers in the results.
A permission was refused by mistake. How do I allow it?
Open Settings › Apps › ToolboxHere and switch on the camera, photos, microphone or location. Every tool also offers another way, such as choosing a file or a city.
How do I delete my data?
Delete the files in the app, or delete the app. If you turned on iCloud sync, remove the app's data in Settings › your name › iCloud. We hold no data about you to delete.
Is the app accessible?
It works with VoiceOver, larger text, dark mode and reduced motion. See the accessibility statement for what works and what we are still improving.
Is there a website?
Yes: the same tools run in your browser at toolboxhere.